Delivery and Cargo Terms
- Fiynda undertakes to process orders in 2 days, and to deliver your orders between 4-7 working days to our customers in USA or Europe after order confirmation. Customers out of the USA and Europe area would receive an email or/and a call from the customer service department to explain the expected time of delivery.
- The products which you buy will be stated to you with a confirmation email.
- If you choose a product that is not in stock you will be informed via email or by our customer services to handle the situation.
- Products will be delivered to shipping company in 1-2 business days
- Delivery information and time will be sent to you automatically via email, as a shipment tracking link and number and any other details related to delivering your order.
- You will be informed according to your member information in case of a delay by us. Therefore, your member information must be correct and complete.
- There is no delivery on holidays.
- All the products you choose will be delivered to you safely and correctly by our cargo firm.
- When an online payment is made, our standby time is at least 4 days and at most 30 days. If the product is not delivered to the customer in these times the payment will be returned.
Return of goods & Refund Policy
- If we can not deliver the goods/products to our customers in less than 30 days, a full refund would be issued.
- If the customer cancels the order within 24 hours of order confirmation, a refund would be issued after a processing fees be discounted.
- The customer has the right to return the goods bought within 14 days of delivery. Goods should be new/not opened and in their original packaging. The customer should notify the customer services via e-mail or on telephone before sending the goods, and is responsible for any return shipments charge. After we inspect the goods for any damages, a full refund will be issued.
- After 15 days of the purchase; Sales are considered final, and can not be returned.
- All refunds take 15 business days to be issued. Please allow 5 more business days to receive it in your bank account.
- Personalized and custom name products which is manufactured according to costumer request products cant be returned