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Delivery and Refunds Terms

Delivery and Cargo Terms

  • Fiynda undertakes to  process orders in 2 days, and to deliver your orders between 4-7 working days to our customers in USA or Europe after order confirmation.  Customers out of the USA and Europe area would receive an email or/and a call from the customer service department to explain the expected time of delivery.
  • The products which you buy will be stated to you with a confirmation email.
  • If you choose a product that is not in stock you will be informed via email or by our customer services to handle the situation.
  • Products will be delivered to shipping company in 1-2 business days 
  • Delivery information and time will be sent to you automatically via email, as a shipment tracking link and number and any other details related to delivering your order.
  • You will be informed according to your member information in case of a delay by us. Therefore, your member information must be correct and complete. 
  • There is no delivery on holidays.
  • All the products you choose will be delivered to you safely and correctly by our cargo firm.
  • When an online payment is made, our standby time is at least 4 days and at most 30 days. If the product is not delivered to the customer in these times the payment will be returned.

Return of goods & Refund Policy

  • If we can not deliver the goods/products to our customers in less than 30 days, a full refund would be issued.
  • If the customer cancels the order within 24 hours of order confirmation, a refund would be issued after a processing fees be discounted.
  • The customer has the right to return the goods bought within 14 days of delivery. Goods should be new/not opened and in their original packaging. The customer should notify the customer services via e-mail or on telephone before sending the goods, and is responsible for any return shipments charge. After we inspect the goods for any damages, a full refund will be issued.
  • After 15 days of the purchase; Sales are considered final, and can not be returned.
  • All refunds take 15 business days to be issued. Please allow 5 more business days to receive it in your bank account.
  • Personalized and custom name products which is manufactured according to costumer request  products cant be returned