Fiynda undertakes to process orders in 2 days, and to deliver your orders between 4-7 working days to our customers in USA or Europe after order confirmation. Customers out of the USA and Europe area would receive an email or/and a call from the customer service department to explain the expected time of delivery.
The products which you buy will be stated to you with a confirmation email.
If you choose a product that is not in stock you will be informed via email or by our customer services to handle the situation.
Products will be delivered to shipping company in 1-2 business days
Delivery information and time will be sent to you automatically via email, as a shipment tracking link and number and any other details related to delivering your order.
You will be informed according to your member information in case of a delay by us. Therefore, your member information must be correct and complete.
There is no delivery on holidays.
All the products you choose will be delivered to you safely and correctly by our cargo firm.
When an online payment is made, our standby time is at least 4 days and at most 30 days. If the product is not delivered to the customer in these times the payment will be returned.
Return of goods & Refund Policy
If we can not deliver the goods/products to our customers in less than 30 days, a full refund would be issued.
If the customer cancels the order within 24 hours of order confirmation, a refund would be issued after a processing fees be discounted.
The customer has the right to return the goods bought within 14 days of delivery. Goods should be new/not opened and in their original packaging. The customer should notify the customer services via e-mail or on telephone before sending the goods, and is responsible for any return shipments charge. After we inspect the goods for any damages, a full refund will be issued.
After 15 days of the purchase; Sales are considered final, and can not be returned.
All refunds take 15 business days to be issued. Please allow 5 more business days to receive it in your bank account.
Personalized and custom name products which is manufactured according to costumer request products cant be returned